Please provide four hours notice of your cancellation to allow other clients the opportunity to book into the class. Class credits will be automatically deducted if less than four hours notice of cancellation is provided.
PhysioTrain pledges to match this policy with a commitment to provide four hours notice in the event of a staff member being sick or away resulting in a cancellation of your scheduled class.
Booking online is convenient and fast. It allows you to book your Pilates classes in advance, so you know your spot is reserved for you. You can log on and check your future bookings, and you can cancel or reschedule a class up to four hours in advance.
Q. How many classes can I book?
If you have purchased a 10 Class Pass you can book as many classes online as you like, as long as you have current PhysioTrain credits for the classes you want to book.
Q. When do I pay for the classes I book?
When you book your session, one class credit will automatically be reserved from your 10 Class Pass. When we reach the four-hour point before the class, this credit is automatically deducted. If you do not have any credit, you will be prompted to use the MindBody secure gateway to pay for either one or multiple sessions.
Q. Once I’ve booked my place, can I change or cancel it?
You can change or cancel your booking online up to four hours before the scheduled class start time. When you cancel your booking, your class credit will be refunded automatically. We must be strict on this four-hour cancellation limit as it allows us to offer your spot to another client.
Q. What happens if I miss the class I’ve booked for?
When you book your place in class, we’ll hold that place for you, and potentially turn away other clients from the class, so out of respect for others, it’s important that you only book for classes you can definitely attend. If you don’t make it to a class you’ve booked for, your class credit will still be deducted, just as if you’d attended the class (unless you cancel more than four hours before the class of course).
Q. How can I check which classes I have booked?
Under the “MY INFO” tab, look for “My Schedule” – this will have all of your forward appointments. From this section you can also access information about your Visit and Purchase History.